The problem is related to poor wifi signal. When the smart product cannot detect its wifi network, it goes offline. It should come back online on its own. Normally, you should not reset them. You may need to consider extenders and boosters.
Note: Having multiple hotspots does not make for a stronger signal. Smart products may be too far away from the original router. Either it is too far away or there are too many obstacles blocking the signal, such as walls and floors. For example, put the router in the garage or basement and the device installation on the 2nd or 3rd floor.
It doesn’t make the product faulty. You can still use it through TUYA or Smart life app, and it works perfectly.
No, no hub or gateway is required because all Smart Home products support a WiFi communication protocol. All Smart Home product are controlled with TUYA Smart Home Application through a WiFi network. No need for a Hub or gateway.
Zigbee devices must have a gateway to control. The Zigbee protocol and Wi-Fi protocol are different. Just like you need a wireless router to create a Wi-Fi network, you also need a hub to set up and control a Zigbee network. The hub coordinates the system, and each device also acts as a node to create a mesh network of devices.
Connect to Smartthings :
EZ Mode is used when you wish to connect your device directly to your wi-fi network / router. Connecting your device to your wi-fi router using AP Mode: In this mode, the device you are connecting adds and access point to your mobile.
AP mode is a secondary setup process in which the device’s indicator light flashes slowly and requires multiple steps to pair. Follow the on-screen instructions step by step.
Incompatible settings on your home’s router or access point may cause your smart bulb to fail to connect to Wi-Fi.
If you can’t connect using EZ mode and AP mode, you can create a Wi-Fi hotspot with your phone to update the bulb’s firmware and pair it with a Bluetooth connection (via scan mode).
Step 1:
Turn on “Personal Hotspot” on your smartphone.
Step 2:
Connect your other device to your smartphone’s hotspot and login in TUYA Smart app.
Step 3.
Click the “Add Device” button or the “+” icon located in the top right corner of the home page to select the device type.
Step 4:
Setup the Wi-Fi configuration using your smartphone’s hotspot and ensure you are in EZ Mode.
Step 5:
Connect using EZ Mode with your mobile hotspot’s data.
Step 6:
Once connected, you can control the device now.
Most routers now have “dual-band” WiFi. this means they have both 2.4G and 5G WiFi bands. Sometimes they are in the same SSID (SSID = network name), sometimes they are your WIFI router device name or router device name_5G. We will briefly inform you how to identify.
Most routers now have “dual-band” WiFi. this means they have both 2.4G and 5G WiFi bands. Sometimes they are in the same SSID (SSID = network name), sometimes they are your WIFI router device name or router device name_5G. We will briefly inform you how to identify.
How to check if you are using an iOS device such as an iPhone or iPad:
How to check if you are using an Android phone or a tablet:
If you have an Android phone, you can clearly confirm whether the network is 2.4GHz or 5GHz.
How to check using Windows 10 PC:
How to check with your Apple computer:
Noted: If you have issues with any of these methods, you can always call your WiFi provider and ask them if your router has a 2.4GHz network. Sometimes on modern routers there is just 1 network that is a combined 2.4GHz and 5GHz network, but this can be a problem for device that only work on a 2.4GHz network. Your WiFi provider will be able to tell you this and they should be able separate your router into both a 2.4GHz and 5GHz network. This way you can pick which network any of your devices connect to. 5GHz is much faster, so your TV, Computer, Tablets and Phones would probably work best on that, but that kind of network does not spread over a wide area. The 2.4GHz network is a little bit slower, but it penetrates walls and floors better and spreads farther than a 5GHz network so it works well for devices anywhere in your entire house and is great for smart devices,
Tuya is an intuitive app for smart home automation, you are able to share Tuya smart devices by following the steps as below:
To share family devices:
After adding the device to the App, select the device and enter the device control pannel.
If the device supports the timing function, there will be a timing option on the device pannel. Click to set the timing (Cross-day timing is temporarily not supported, two timing tasks need to be set).
If you need to repeat all 7 days a week, please check all days.
If you need to modify the timing that has been set, just click the existing timing to enter the timing edit page.
You can also implement the timing function by adding an automation. Automation allows you to apply the timing function more flexibly.
Cycle timing function and random timing function:
Cycle timing function: it will allow you to set a cycle timing, you can set the device turn-on and turn-off within a specified time period.
Random timing function: it will allow you to set a random timing, you can set the device turn on and off randomly. Use scenario: For example, after the owner leaves home, by turning on the random timing, it can simulate there is someone at home to a certain extent, so as to prevent thieves from entering the house.
Brief Instruction:
1: To set a schedule, go to the device control screen and click on“schedules”
2: Click “Add” button or “+” symbol (in top right corner)
3: Set the START time (when device should turn on)
4: Set the END time (when device should turn off)
5: Set the days you want the schedule to be active
6: Click save
Select the device you want to schedule,then tap the “Timer” option to add schedule task list.
For example, Select “Lamp” device,Click Timer option and add schedule: Select” 9:17 pm”,”Repeat” 1 week(From Sunday to Monday),Switch “On”.
For Example:
1.Grouping Smart Light Bulbs via the Tuya Smart app.
2.Select one of the lights you have set up in the app.
3.Tap “Add” button or “+” symbol (in top right corner).
4.Select “Create a Group.”
5.Add the lights you want to add to the group.
6.Tap “Save” in the top right corner.
7.Type the group name in the pop-up menu.
8.Tap “Confirm.”
1: Simply go to the device control screen that you want to rename
2: Click the Pencil symbol at the top right corner
3: Click on “Name” and then type the new name
4: Click confirm
1.Select the device.
2.Tap on the edit icon on the top right corner
3.Tap “Remove Device”
Note that the automation and tap-to-run scenes associated with this device will become invalid.
1.Tap the faulty device in the device list to enter the device’s control panel.
2.Tap the button in the upper right corner to enter the device setting page.
3.Tap “Remove Device—Disconnect and wipe data” to remove the device from the device list and clear all data related to the device.
4.If your device is offline, your device will unable to restore factory settings, because the device cannot communicate with the App and the cloud after it is offline.
Note: If you just click Disconnect, the App will only remove the device from the App, and will not delete any data on the device, nor will the device enter the pairing mode (some devices have their own logic to automatically enter pairing mode after disconnection).
1.Tap “Smart Scenes” located at the bottom of the page.
Under the “Automatic” tab, tap the “+” icon on the top right corner.
Set the Condition.
2.Select the Action Type and set the Functions you want .
3.Select the Action Type and set the Functions.
Noted:A smart scene predefined in your App associates multiple smart devices to allow you to start or stop these devices simultaneously with one instruction. For example, you can create a smart scene named “Go out” to turn off your lamps, lock the door, and lower the temperature of the thermostat.
To create a smart scene, open the App, tap Smart, and tap the plus sign (+) in the upper right corner. On the displayed Create Smart page, specify conditions, actions, and the scene name, and click Save.
A: Only through Alexa or Google Home. the app does not support voice recognition.
Make sure your Smart device is installed and setup
Make sure your Amazon Alexa device is installed and setup
1: Tap on “Skills” in the Alexa App menu.
2: Search for and choose “Tuya Smart”
3: Enable the Skill and authorize your account using your login information (use the same login information that you used to create your TUYA Smart account)
4: Confirm the name and settings of your device
Using the name you assigned to your device, you can ask Alexa to turn your device on and off, change the color, adjust the brightness, and more.
Control the device via voice commands, now you can control your smart device with Echo. You can control your device (such as your bedroom light) with the following commands:
Make sure your Smart device is installed and setup
Make sure your Google Assistant device is installed and setup
1: Open the Google Home app, and go to the Home menu, and tap the “+” button
2: Select“Set up device”
3: Click “Have something already set up”
4: Find “Tuya Smart” in the list. In the new window, select your Tuya Smart account’s region, type your Tuya Smart account and password, then tap “Link Now”. After you assign rooms for devices, your devices will be listed in the Home Control page.
5: Link with Verification Code, open Tuya Smart App, click”Me–More Services–Google Assistant”
Using the name you assigned to your device, you can ask Google to turn your device on and off, change the color, adjust the brightness, and more.
Now you can control your smart devices through Google Home. Take bedroom light as the example, the supported voice commands are as below:
Voice commands related to other categories can be queried by logging in to the IoT platform.
A: As long as you are connected to the Internet, you can access it remotely from anywhere in the world.
All certifications will be discussed according to the requirements of the customer’s local market. At the same time, we promise not to cheat our customers with false certifications that cause huge losses.
Normally there is a one-year manufacturer’s warranty against defect., but Greenautomat are 15 months. We have a special guy to take care of all after-sales issues of our products.
You can contact email: Technicalsupport@greenautomat.com
Noted:Grrenautomat’s warranty applies to manufacturing defects affecting its products that are present at the time of purchase and that are not apparent and unknown to the buyer for a period of X years, depending on the product. This warranty applies only to the product and does not cover the installation of the product. This warranty does not apply to material, economic and/or physical damage or loss caused by the product. This warranty does not apply to any damage and/or loss resulting from improper use, installation or maintenance of the product. Therefore, the manufacturer is not liable for damage to the product or for material, economic and/or physical damage or loss resulting from improper use, installation or maintenance of the product. If the buyer believes that the product is affected by a defect, the buyer should send an e-mail to the after-sales team. If Buyer decides to send an email, it shall include a description of the alleged problem and include in the email a proof of purchase and pictures that clearly illustrate the alleged defect. Buyer shall also return the product to Greenautomat at its own expense. After product inspection, if the warranty applies, Greenautomat will repair or replace the product free of charge.
Yes, it remembers the last color.
Monday – Friday. 8am – 6pm MDT
Technicalsupport@greenautomat.com
Monday – Friday. 8am – 6pm MDT
Acreey@greenautomat.com
We will contact you within 1 working day, please pay attention to the email with the suffix “@greenautomat.com ”.
